Welcome to OpsRamp. If you’re new to the platform, this page will guide you through everything you need to know to get started on the right foot.
Whether you’re an enterprise IT team managing hybrid infrastructure or a Managed Service Provider (MSP) overseeing multiple clients, OpsRamp offers a robust suite of tools to streamline operations, improve visibility, and automate routine tasks. This guide is your starting point to understand what OpsRamp can do for you and how to navigate the documentation effectively based on your role and goals.
Before You Begin
OpsRamp offers a multi-tenant platform where different user personas—administrators, operators, MSPs, and IT leaders—may take different paths through the documentation. Here’s how to determine where you fit and what you should focus on.
Account Access Types
| Access Method | Description |
|---|---|
| Direct OpsRamp Login | If your organization purchased OpsRamp directly, you’ll access the platform via your organization's portal at https://{org}.app.opsramp.com. |
| HPE GreenLake Launch | If you're accessing OpsRamp through HPE GreenLake, login is handled via the GreenLake console. See Getting Started with OpsRamp in GreenLake. |
Required Credentials
Ensure you have an account provisioned with a Partner Administrator or Client Administrator role to access setup and configuration features.
Supported Browsers
OpsRamp works best on the latest versions of:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
Ensure your firewall allows access to the OpsRamp domain based on your deployment region.
Your Guided Journey
OpsRamp is a modular platform. Depending on your objective, your entry point into the platform may differ. The following sections walk you through the best path based on your goal.
Understand OpsRamp Architecture
Before diving into setup, it’s helpful to understand the platform’s structure and key building blocks:
- Partner and Client Accounts: For MSPs or large enterprises with multiple tenants.
- Gateway and Agent: For communication with on-prem and cloud-based infrastructure.
- Monitors, Templates, and Resources: For observing IT health and performance.
Learn more: Architecture and Core Components
Set Up and Onboard
If you’re ready to begin configuration, the Getting Started guide is your go-to resource. It includes:
- Logging in to the platform
- Creating client accounts
- Installing the OpsRamp Agent
- Verifying resource onboarding
- Basic monitoring setup
Go to: Getting Started
Explore Key Features
Once you’re onboarded, explore OpsRamp’s core capabilities to unlock the full potential of the platform:
| Capability | Description |
|---|---|
| Hybrid Monitoring | Monitor infrastructure across cloud, on-prem, and virtualized environments. |
| AIOps | Intelligent alert correlation, noise reduction, and root cause identification. |
| Automation | Runbooks, scripts, and remediation workflows to reduce manual effort. |
| Service Maps | Visualize dependencies between infrastructure components and services. |
| Patch Management | Automate patching for Windows and Linux resources. |
Customize and Expand
Once you’re familiar with the basics, tailor OpsRamp to your needs:
- Configure Monitoring Templates
- Integrate with ITSM and Cloud Platforms
- Set up Service Maps
- Use Automation Workflows
- Create custom dashboards and reports
Role-based Features
OpsRamp offers variety of features for different audiences based on thier roles and access permissions.
| Role | Focus Areas |
|---|---|
| Platform Admins | Setup, configuration, user management, integration |
| Operators | Alerts, dashboards, remediation, service maps |
| MSPs | Multi-client management, reporting, white-label branding |
| IT Leaders | Availability, SLAs, ROI from automation and AIOps |
Next Steps
Start your setup here: Go to Getting Started
Or explore platform capabilities: Explore Key Features